1. Nature of Digital Content
Paid products offered through “Naetaro”, operated by WOWJOTA (와우조타, the “Company”), (including the AI Personalized Reading pass and the 3-question free pack) are digital content that is generated or made available immediately, or nearly immediately, upon purchase.
Under the Republic of Korea’s Act on the Consumer Protection in Electronic Commerce (Article 17(2)(v) and related provisions), the right to withdraw a subscription for digital content may be restricted once the content has begun to be provided.
2. Non-Refundable Principle
Refunds are restricted in the following cases:
- AI Personalized Reading: after the payment is authorized and the generation request has been submitted to our server (typically within seconds of payment)
- 3 Free Readings Pack: if even one of the granted readings has been used
- Premium Deck (coming soon): once delivered to the account and used in a draw
- Refund window expired: payments older than 7 days (this limit does not apply to company-fault cases under Section 3)
- Simple change of mind (withdrawal right is limited due to the nature of the service)
3. Refundable Exceptions
Refunds are available in the following cases, in accordance with applicable law and our policy.
- Technical error: payment completed but the AI reading was not generated, or you could not use the purchased product due to a service outage → full refund
- Duplicate payment: the same product was charged twice due to a system error → refund of the duplicate charge
- Unused product: any one-time product (Free Readings Pack, Standard/Premium readings, AI personalized reading, etc.) may be refunded if completely unused, within 7 days of purchase
- Amount discrepancy: a mismatch between the displayed price and the amount actually charged
4. Subscription Refund Policy
Subscription payments are governed by the following policy.
- Cancellation: you may cancel any time via My Page. You can continue using the service until the end of the current billing period; no further auto-charges will be made. Prorated refunds are not provided.
- Tokens after cancellation: remaining tokens can be used for 90 days after cancellation. They expire automatically thereafter.
- Refund window: refund requests are accepted for payments made within the last 30 days. Payments older than 30 days are non-refundable.
- Refund calculation: the refundable amount is calculated by subtracting the single-purchase price of readings already used (Standard ₩1,800 · Premium Basic ₩3,500 · Premium Deluxe ₩7,900) from the payment. If usage equals or exceeds the payment, only cancellation is performed (no refund).
- Auto-cancellation on refund: approving a refund automatically schedules the subscription for cancellation at period end.
5. Token (Reading Credit) Expiration
Tokens granted by payment are subject to the following expiry periods.
- Subscription tokens: 60 days from the grant date
- One-time purchase tokens: 1 year from the purchase date
- Free monthly Standard reading: 3 free readings are provided on the 1st of every month. Existing balance is preserved (not overwritten).
- Consumption order: tokens with the closest expiry are used first (to minimize user loss).
- After subscription cancellation: usable for 90 days from cancellation (see §4).
6. Account Withdrawal — Refund Notice
All remaining tokens are forfeited immediately upon account withdrawal and cannot be restored. If you have refundable payments, please request a refund before withdrawing. Refunds are not possible after withdrawal.
- Active subscriptions are automatically canceled on withdrawal; no further auto-charges occur.
- Payment records are retained for 5 years in accordance with the Act on Consumer Protection in Electronic Commerce (personal identifiers are masked).
- Re-registration with the same social account is restricted for 14 days after withdrawal (abuse prevention).
- Account recovery is available within 30 days of withdrawal after identity verification. However, tokens already forfeited at recovery time are not restored.
7. How to Request a Refund
- Send an email to:
master@wowjota.com - Subject:
[Naetaro] Refund Request - Please include in the body:
- Account email / social login provider (Kakao or Google)
- Order ID or payment timestamp (see My Page → Payment History)
- Reason (technical error, unused, duplicate payment, etc.)
- For outages, screenshots or the time of occurrence
8. Processing Time
- Refund intake confirmation: 1–2 business days
- Refund approval and Toss Payments refund request: 3–5 business days
- Actual deposit may take an additional 5–7 business days depending on card issuer or bank settlement cycles.
Payments are processed via Toss Payments. Refunds are returned to the original payment method whenever possible.
9. Contact
For refund or payment inquiries, call the customer center at 070-8800-7747 or email us:
Email: master@wowjota.com
Response time: within 24–48 hours on business days
Business Information
- Company name
- WOWJOTA (와우조타)
- Representative
- 김동욱
- Business registration No.
- 899-06-02225
- E-commerce registration No.
- 제2021-의정부송산-0211호
- Address
- #302, 18-7, Songhyeon-ro 52beon-gil, Uijeongbu-si, Gyeonggi-do, Republic of Korea
- Customer center
- 070-8800-7747
- Inquiries / Partnerships
- master@wowjota.com