Refund Policy

Last updated: October 14, 2026

1. Nature of Digital Content

Paid products offered through “Naetaro”, operated by WOWJOTA (와우조타, the “Company”), (including Standard/Premium reading credits and monthly plans) are digital content that is generated or made available immediately, or nearly immediately, upon purchase.

Under the Republic of Korea’s Act on the Consumer Protection in Electronic Commerce (Article 17(2)(v) and related provisions), the right to withdraw a subscription for digital content may be restricted once the content has begun to be provided.

2. Non-Refundable Principle

A reading’s AI interpretation is generated as soon as you start the reading with a credit. Used credits are non-refundable.

Refunds are restricted in the following cases:

  • Reading credits (one-time): once a purchased credit has been used to start a reading
  • Premium Deck (coming soon): once delivered to the account and used in a draw
  • Refund window expired: payments older than 7 days (this limit does not apply to company-fault cases under Section 3)
  • Simple change of mind (withdrawal right is limited due to the nature of the service)

3. Refundable Exceptions

Refunds are available in the following cases, in accordance with applicable law and our policy.

  • Technical error: payment completed but the AI reading was not generated, or you could not use the purchased product due to a service outage → full refund
  • Duplicate payment: the same product was charged twice due to a system error → refund of the duplicate charge
  • Unused product: any one-time product (Standard/Premium reading credits) may be refunded if completely unused, within 7 days of purchase
  • Amount discrepancy: a mismatch between the displayed price and the amount actually charged

4. Subscription Refund Policy

Subscription payments are governed by the following policy.

  • Cancellation: you may cancel any time via My Page. You can continue using the service until the end of the current billing period; no further auto-charges will be made. Prorated refunds are not provided.
  • Readings after cancellation: remaining readings included in your subscription can be used until the end of the current billing period, and expire automatically when the period ends.
  • Refund window: refund requests are accepted for payments made within the last 30 days. Payments older than 30 days are non-refundable.
  • Refund calculation: the refundable amount is calculated by subtracting the single-purchase price of readings already used (Standard ₩1,800 · Premium Basic ₩3,500 · Premium Deluxe ₩7,900) from the payment. If usage equals or exceeds the payment, only cancellation is performed (no refund).
  • Reading credit gifts: subscription credits gifted to another member (including gifts not yet claimed) count as used. Gifts canceled before being claimed or returned after the claim period do not count as used.
  • Auto-cancellation on refund: approving a refund automatically schedules the subscription for cancellation at period end.
  • Payment-benefit coupons (plans with coupons): when calculating a refund, mobile coupons issued for that payment count as used at the coupon’s regular retail price at the time of issue (recommended retail price, not our purchase cost; later price changes do not apply), whether or not they were used. However:
    • Coupons whose cancellation is confirmed are not counted.
    • Once a refund is requested, coupons not yet issued are held until it is processed; after a full refund they are not issued.
    • Coupons whose issue result is being checked are counted based on the confirmed result.
    • After a partial refund, customer support will respond individually to further refund inquiries for the same payment and to whether remaining coupons are issued.

5. Reading Credit Expiration

Reading credits provided with a payment are subject to the following expiry periods.

  • Subscription readings: usable only within the current billing cycle (one month) and expire at the end of the cycle. Unused readings do not roll over to the next month.
  • One-time purchase credits: 1 year from the purchase date
  • Sign-up free credits: one Standard reading and one Premium Basic reading are granted once on sign-up, valid for 1 year from the grant date.
  • Consumption order: credits with the closest expiry are used first (to minimize user loss).
  • After subscription cancellation: usable until the end of the current billing period (see §4).

6. Account Withdrawal — Refund Notice

All remaining tokens are forfeited immediately upon account withdrawal and cannot be restored. If you have refundable payments, please request a refund before withdrawing. Refunds are not possible after withdrawal.

  • Active subscriptions are automatically canceled on withdrawal; no further auto-charges occur.
  • Payment records are retained for 5 years in accordance with the Act on Consumer Protection in Electronic Commerce (personal identifiers are masked).
  • Re-registration with the same social account is restricted for 14 days after withdrawal (abuse prevention).
  • Account recovery is available within 30 days of withdrawal after identity verification. However, tokens already forfeited at recovery time are not restored.

7. How to Request a Refund

  1. Send an email to:
    master@wowjota.com
  2. Subject: [Naetaro] Refund Request
  3. Please include in the body:
    • Account email / social login provider (Kakao or Google)
    • Order ID or payment timestamp (see My Page → Payment History)
    • Reason (technical error, unused, duplicate payment, etc.)
    • For outages, screenshots or the time of occurrence

8. Processing Time

  • Refund intake confirmation: 1–2 business days
  • Refund approval and Toss Payments refund request: 3–5 business days
  • Actual deposit may take an additional 5–7 business days depending on card issuer or bank settlement cycles.

Payments are processed via Toss Payments. Refunds are returned to the original payment method whenever possible.

9. Contact

For refund or payment inquiries, call the customer center at 070-8800-7747 or email us:
Email: master@wowjota.com
Response time: within 24–48 hours on business days

Business Information

Company name
WOWJOTA (와우조타)
Representative
김동욱
Business registration No.
899-06-02225
E-commerce registration No.
제2021-의정부송산-0211호
Address
#302, 18-7, Songhyeon-ro 52beon-gil, Uijeongbu-si, Gyeonggi-do, Republic of Korea
Customer center
070-8800-7747
Inquiries / Partnerships
master@wowjota.com